Awareness Courses

Crowd Management

Welcome to this Crowd Management elearning course where you will learn how to contribute to shipboard emergency preparedness for the mustering and evacuation of passengers and how to assist passengers to get to muster and embarkation stations.

Learning outcomes are shown below:

Module 1
LO1 Explain what is meant by crowd management
LO2 Identify shipboard emergency plans, instructions and procedures related to the management and evacuation of passengers
LO3 Describe muster lists and emergency instructions

Module 2
LO4 Identify crew roles and how crew contribute to the implementation of shipboard emergency plans and procedures, to muster and evacuate passengers
LO5 Explain crowd management techniques and relevant equipment used to assist passengers in an emergency situation

Module 3
LO6 Assist passengers to muster and embarkation stations
LO7 Give clear and reassuring orders
LO8 Manage passengers in corridors, staircases and passageways, keeping escape routes clear of obstructions
LO9 Describe methods for evacuating persons with disability and those needing special assistance
LO10 Describe methods of searching for passengers in accommodation and public spaces

Module 4
LO11 Describe effective mustering procedures
LO12 State the importance of keeping order
LO13 Use procedures for reducing and avoiding panic
LO14 Use, where appropriate, passenger lists for evacuation counts
LO15 Explain the importance of passengers being suitably clothed, as far as possible, when mustering
LO16 Check that passengers have donned their lifejackets correctly
LO17 Disembark passengers with special attention to disabled persons and those in need of assistance
  • Module 1 – Shipboard Emergency Plans and Procedures
  • Module 2 – Crew Roles and Responsibilities
  • Module 3 – Emergency Evacuation of Passengers
  • Module 4 - Muster Station and Embarkation Procedures
  • Feedback Form
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever