Welcome to our Direct Service to Passengers elearning course where you will learn about the importance of effective communication with passengers onboard. You will also learn about the life-saving appliances that are available for passengers, what passengers need to know before they embark on the ship, and what special measures can be taken for passengers that require additional assistance.

Learning outcomes are shown below:

Module 1 Establishing Communication
LO1 Identify the different ways of communicating with passengers onboard
LO2 Explain how passengers can identify crew in an emergency
LO3 Describe how to establish effective communication
LO4 Explain how to communicate in a crowd
LO5 Describe how to maintain effective communications

Module 2 Costa Concordia
LO6 Describe the events of the Costa Concordia incident
LO7 Explain what a language barrier is and how to overcome it
LO8 Describe how to use non-verbal communications

Module 3 Life-Saving Appliances
LO9 Identify the life-saving appliances that are available for passengers
LO10 Describe how to demonstrate life-saving appliances to passengers
LO11 Describe the events of the Scandinavian Star incident

Module 4 Embarkation Procedure
LO12 Describe the information that passengers need lifejacket before embarking
LO13 Explain how onboard accommodation is made suitable for passengers requiring special assistance
LO14 Explain how information and announcements are made accessible for all passengers
LO15 Describe emergency disembarkation procedures